Broken Hill HealthBourke MPSWilcannia MPSWalgett MPSCobar DistrictLightning Ridge
02 · What we do
Care designed around the kitchen-table conversation.
Eleven services, one care plan. We coordinate everything around how your week actually runs — the Tuesday physio, the Friday shower, the GP review on the second of the month.
Home visits
Scheduled visits from a small team your parent comes to know by name — not a roster of strangers.
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Personalised care plans
Reviewed quarterly with you, the GP, and the carer. Plain-English. Specific to this person, this Tuesday.
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Wellness checks
Weekly wellbeing review — vitals, mood, falls risk, social contact. Reported to family and GP within 24 hours.
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Medication support
Reconciliation on discharge, weekly Webster-pack checks, escalation pathway with the prescribing GP or specialist.
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Companionship
A walk to the bakery. Help with the cryptic. Tuesday lunch. The small things that hold a week together.
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Transport
To the GP, the chemist, the cardiologist, the cemetery. Door-to-door, with a carer who waits and walks back in.
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For referrers · For families
Two ways in. One standard of care.
A care provider in a hurry is a care provider you don't trust. Whichever door you come through, you'll meet the same coordinator.
Direction A · For referrers
Discharge planning made simpler.
Submit a referral on a Wednesday afternoon. We'll meet you on the ward Thursday morning. Same-day intake, allied health handover and a 14-day intensive recovery plan — without the phone tag.
Single point of contact — your patient's coordinator from day one
Medication reconciliation completed within 24 hours of discharge
Quarterly outcomes reporting back to your team — readmits, falls, NPS
Australia-wide coverage — metro and regional, on country, in language
Bringing your mum or dad home is a big call. We'll come over with a thermos and an honest read on whether we're the right fit — and if we're not, we'll say so.
Free in-home visit — we explain HCP packages in plain English
The same small team each week — names you'll learn, not a roster
Family portal — see every visit, note and review on your phone
Honest pricing — itemised quarterly statement, no surprises
Care delivered like family — held to a clinical standard.
Every Rosella Care client meets their coordinator in the first week — usually a Registered Nurse. From there, the same small team comes back every week. We measure ourselves on the things that matter at home: hospital readmissions, falls, the family's confidence on a Wednesday night.
"Care that listens before it speaks."
— Brand essence
01
The kitchen-table chat
We come to you — at home or on the ward. A coordinator and an RN sit down with the family for an honest hour. No clipboards.
02
Care plan, written together
A plain-English plan covering goals, supports, allied health, medication and risks. You hold a copy. So does the GP.
03
The team arrives Tuesday
The same carers each week — introduced before they start, by name, with a photograph and a short note from each.
04
A quarterly review
We look at what's working and what isn't, alongside the GP. Plans change with the year — recovery, decline, the move into respite.
A family's story
“
It felt like family arriving each Tuesday. The same carer, who knew Mum was deaf in her left ear, knew where the tea was, and knew Mum. That mattered more than I knew it would.
The standards we hold
The commitments we put in writing on day one.
Not aspirational marketing. The same operational commitments we sign at intake, walk through with the family at every quarterly review, and are willing to be measured against.
24h
Hospital referrals are responded to within one business day, seven days a week — including from remote MPS sites.
Written into every intake agreement
1:1
Every client meets their Registered Nurse coordinator in the first week — in their own home, not over the phone.
Same coordinator, day one and year three
90 days
Care plans are reviewed with the family and the GP — in person, in plain English — every 90 days.
Plans rewritten, never copy-pasted
How we work
We write the way we speak at the kitchen table.
Calm. Plain English. Specific to this person, this Tuesday, this referral. Australian spelling — never American. Warm, but never saccharine. We don't sentimentalise old age, illness, or grief — we name the thing.
"
"Mum is declining" — not "Mum's on her journey". Specifics build trust.
Clear over clever
"Help with showering" beats "ADL support". Pick the everyday word every time.
Specific over generic
Name the person, the time, the carer, the suburb. Not "your loved one" — your mum.
Calm over urgent
A care provider in a hurry is a care provider you don't trust. We slow the prose.
Honest over cheerful
If we're not the right fit, we'll say so. The wrong recommendation costs your family more than ours.
Get in touch
We'd love a kitchen-table chat.
Whether you're a hospital discharge planner with a complex referral, or a daughter trying to bring Dad home from rehab — drop either of us a line. We answer our own inbox.